Skip to content

Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Company: Digital Garage S de RL de CV
Service: PingCat (https://pingcat.io)

At PingCat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and monitoring services.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our Service.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register for an account or contact us, we may collect:

  • Full name
  • Email address
  • Company name
  • Billing address
  • Payment information (via third-party processor)
  • IP address

b. Service Data

We collect and store data related to your use of the Service, including:

  • Monitored URLs
  • Uptime and downtime logs
  • Response times
  • Alerts generated and delivered

c. Automatically Collected Information

We may automatically collect technical data such as:

  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Pages visited
  • Time spent on the site

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage subscriptions
  • Send alerts and notifications
  • Improve our platform and customer experience
  • Communicate with you regarding updates, support, and promotions (you can opt out at any time)

3. How We Share Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g. payment processors, hosting services) who help us operate the Service
  • Legal authorities when required by law, court order, or to protect our rights
  • Business partners in the event of a merger, acquisition, or sale of assets

All third-party processors are required to handle your data securely and in compliance with applicable laws.

4. Data Retention

We retain your personal and service-related data for as long as necessary to provide the Service and fulfill our legal obligations. You may request deletion of your data at any time by contacting us.

5. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • Object to certain uses of your data

To exercise any of these rights, please email us at [email protected].

7. Third-Party Services

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

8. International Transfers

Your data may be transferred to and processed in countries other than your own, including Mexico, where our company is based. We ensure that such transfers comply with applicable data protection laws.

9. Children’s Privacy

PingCat is not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by revising the “Effective Date” at the top and, where appropriate, provide additional notice.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser and remember certain information.

Types of cookies we use:

  • Essential cookies – Required for the operation of our website (e.g. login, account management).
  • Analytics cookies – Help us understand how users interact with the Service (e.g. pages visited, time on site).
  • Functional cookies – Remember your preferences and improve user experience.
  • Third-party cookies – Set by third-party services we use, such as analytics providers or integrations (e.g. Google Analytics, Intercom, etc.).

Managing cookies:

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the Service.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 [email protected]
📍 Digital Garage S de RL de CV, Mexico